We are aware of a phone/text scam that is currently targeting UMassFive members. These scammers are masking their phone numbers to appear as if they are calling from our public phone number, asking you for your banking information (such as card numbers, online banking credentials, and/or account numbers), or requesting you answer yes to a fraudulent text message.
Please note we will never call you to ask for your banking information, or call to ask you to answer yes to a text message. (Especially if it is for a transaction that you did not complete.)
If you inadvertently provided a caller with any of your UMassFive banking information, or responded by answering yes to a fraudulent text message, please monitor your accounts online and notify us so we can close or block the accounts affected to prevent actual fraudulent transactions.