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Call Us:

Local: 413.256.5500
Toll-free: 800.852.5886
Mon - Fri: 8:00 a.m. - 5:00 p.m.
Sat: 9:00 a.m. – noon

Schedule An Appointment:

Click Here for self-serve in-branch Appointment Scheduling.

Email Us:

info@umassfive.coop For your protection, please do not email any sensitive information, such as a PIN, Social Security Number, or Credit Card Number.

Write Us:

Hadley Branch & Operations Center
(Administrative Offices)
200 Westgate Center Drive
P.O. Box 1060 
Hadley, MA 01035-1060

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Hadley Branch & Operations Center


200 Westgate Center Drive Hadley, MA 01035-1060  |  (413) 256.5500
Please Note that any account-related or transactional mail should be directed to our Hadley P.O. Box address: 
200 Westgate Center Drive P.O. Box 1060 Hadley, MA 01035-1060

Shared Branching is currently unavailable at this location until further notice.

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Lobby Hours

We encourage our members to schedule appointments in advance online or by calling 800.852.5886

Monday - Friday 9:00 a.m.- 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m.
Sunday Closed

Video Teller Hours

(Drive-up & Lobby)

Monday - Friday 9:00 a.m. - 6:00 p.m.
Saturday   9:00 a.m. – 12:00 p.m.
Sunday  Closed

Review us here:

    Drive-up Hours

    (Staffed Window)

    Monday - Thursday  9:00 a.m. - 5:00 p.m.
    Friday   8:00 a.m. – 6:00 p.m.
    Saturday   9:00 a.m. – 12:00 p.m.
    Sunday  Closed

    24-Hour ATM Access

    24-Hour ATMs are located inside of the foyer (with card access after hours), and in the drive-up area.

    Northampton Branch


    225 King Street Northampton, MA 01060  |  (413) 256.5500

    *Shared Branching is currently unavailable at this location until further notice.

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    Lobby Hours

    We strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

    Monday - Friday 9:00 a.m.- 4:30 p.m. 
    Saturday 9:00 a.m. - 12:00 p.m
    Sunday Closed

    Video Teller Hours

    (Drive-up & Lobby)

    Monday - Friday 9:00 a.m. - 6:00 p.m.
    Saturday   9:00 a.m. – 12:00 p.m.
    Sunday  Closed

    Review us here:

    24-Hour ATM Access

    24-Hour ATMs are located inside of the foyer (with card access after hours), and in the drive-up area.

    Overflow Parking

    Parking on the premises is available to the right of the building, when facing the Branch from King Street. Additional parking is available in the Potpourri Plaza lot to the left.

    Northampton VA Medical Center Branch


    421 North Main Street, Leeds, MA 01053  | Building 1, Room B204  | (413) 256.5500

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    Lobby Hours

    We strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

    Monday - Friday 9:00 a.m. - 1:00 p.m.
    Saturday & Sunday Closed

    Safety Procedures: Please Note that a face mask or other facial covering is required for all staff and members.

    Video Teller Hours

    Monday - Friday 9:00 a.m. - 6:00 p.m.
    Saturday   9:00 a.m. – 12:00 p.m.
    Sunday  Closed

    ATM Access

    An ATM is located inside of the foyer (with card access whenever the basement is accessible).

    Another ATM is located on the main floor of Building 1 (Withdrawals only / No deposits accepted)

    Review us here:

    Getting to the Branch

    Upon entering Building 1, make your way to the basement and follow the signs to the Credit Union. Our branch is located down the hall from the cafeteria and across the hall from Audiology.

    Springfield Mercy Medical Center Branch


    233 Carew Street, Springfield MA 01102  |  Rehabilitation Building, Room 110  |  (413) 256.5500

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    We strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

    Safety Procedures: Please note that a face mask or other facial covering is required for all staff and members.

    Lobby Hours

    Monday - Friday 8:30 a.m. - 4:00 p.m.
    Saturday & Sunday Closed

    Review us here:

    Getting to the Branch

    Upon entering the Rehabilitation Building, head up the ramp and use the right door. From there, continue to the right down the hallway until you see the Credit Union sign on your right.

    Reminder: Our Springfield Branch is open to all UMassFive members, and not just Mercy Medical Center employees.

    UMass Amherst Branch


    University of Massachusetts Amherst, MA 01003 | Murray D. Lincoln Campus Center, Room 224  |  (413) 256.5500
    Please Note that any account-related or transactional mail should be directed to our Hadley P.O. Box address: 
    200 Westgate Center Drive P.O. Box 1060 Hadley, MA 01035-1060

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    We strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

    Lobby Hours

    Monday - Thursday 9:00 a.m. - 4:00 p.m.
    Friday 9:00 a.m. - 4:30 p.m.
    Saturday & Sunday Closed

    Review us here:

    Getting to the Branch

    Directional signs are posted in the lower level of the Campus Center. Our Branch is located across from the Blue Wall dining commons, near Bucci.

    UMass Worcester Branch


    55 Lake Avenue North, Worcester, MA 01655 | Room S1-820  |  (508) 471.9100

    Shared Branching is currently unavailable at this location until further notice.

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    Lobby Hours

    We strongly encourage our members to schedule appointments in advance online or by calling 800.852.5886

    Monday - Friday 8:30 a.m. - 4:00 p.m.
    Saturday & Sunday Closed

    Video Teller Hours

    Monday - Friday 9:00 a.m. - 6:00 p.m.
    Saturday   9:00 a.m. – 12:00 p.m.
    Sunday  Closed

    24-Hour ATM Access

    Review us here:

    Getting to the Branch

    As parking is limited, we have provided parking spaces for members only. Each space is clearly marked with a sign “Credit Union Business Only.” with a maximum time of 30 minutes.

    These spaces can be accessed from either Plantation Street or Lake Avenue by entering North Street and then Fourth Street. There is a sign at the end of Fourth Street directing to the Ambulance Entrance as well as UMassFive Credit Union. Simply follow the arrow and proceed to the designated parking spaces on your left. Please keep in mind this is an ambulance entrance and the road cannot be blocked. We need to keep this for Credit Union Business Only. If all spaces are occupied, please do not park on the road.