UMassFive is excited to announce that Christina Reynolds has been promoted to Assistant Vice President of Account Operations. Christy began her career at UMassFive fifteen years ago as a part-time Online Banking Specialist in the Contact Center. Since then, she has taken on a variety of roles, including positions in our branches, as Card Services Manager, and most recently as Digital and Payments Manager.
In her new role, Christy will oversee several key areas: Digital Banking (including online and mobile banking), Payments (ACH transactions, wires, and checks), Card Services (debit and credit cards), and Account Services (focused on fraud prevention, compliance, and risk management).
Outside of work, Christy enjoys gardening, cooking, taking pottery classes, reading, and attending Pure Barre classes. She especially cherishes traveling to Washington State to spend time with her family and grandchildren.
“I’m excited to work with my team to deepen the level of positive impact we can have with our products and services—by helping to drive innovation, fostering collaboration, and leading efforts that help our organization fulfill strategic goals, and our mission to better the financial lives of our members.” –Christy Reynolds
