Selena Gonzalez-Ramos
was nominated and selected by their co-workers to be this edition's SMART employee for the Third Quarter 2024.
SMART Employee 2025 V1
SMART is the Credit Union’s quality service motto. It stands for “Sharp, Motivated, Aware, Responsible, Team-Player.”
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Selena has been with the Credit Union since February 2021, when she joined the Mercy Branch as a Member Service Specialist. She is also a valued member of the Employee Recognition Committee. Here is what everyone had to say about Selena:
“I am incredibly appreciative of Selena’s exceptional knowledge and expertise, as well as her outstanding contributions as a team member of our internal knowledge database (Polaris). We are truly fortunate to have her on our team. Selena has been an invaluable part of our team. Over the past four years, she has consistently demonstrated outstanding dedication, professionalism, and teamwork in every project. She communicates clearly and effectively, keeping everyone informed and ensuring that projects run smoothly... so helpful. She has a natural ability to come up with fun ideas for any of our projects and events. This is why I believe that she demonstrates everything SMART stands for.”
“Selena is the most reliable employee when we have a member in the Contact Center requesting to speak with a Spanish-speaking employee. She provides quality responses in a timely manner. Selena is also amazingly kind and professional to work with.”
“I would like to acknowledge Selena’s commitment to speaking with our Spanish-speaking members. When not assisting members in the branch, Selena helps with the majority of telephone or other branch requests. I know our Spanish-speaking members are so appreciative for the help in communication. Thank you for your superior customer service.”
“Selena is incredibly kind and patient. I find that she is able to create healthy communication online, which can be difficult in a space where there is no tone or expression. Selena is very dedicated to our members, and I always truly appreciate how she is one of the first to chime in to help with a Spanish-speaking member, just proving that dedication. I never know how busy Selena is, and it’s quite incredible how open she is to keep a member on her follow-up. Thank you for being such a wonderful teammate and for all of your hard work!”
Congratulations to Selena for this well-deserved award! We are fortunate to have such dedicated employees.
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