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Fees

Many of these fees are avoidable or can be reduced by using alternative services. Fees listed with a Star may be waived using Co-op Points. Member must have points available in the current monthly statement cycle in order to waive a fee or affect a rate change.

Fee/Point Redemption Values

Fee Amount Points Needed
< = $5 100 pts
> $5 and < = $10 250 pts
> $10 and < = $20 750 pts
> $20 and < = $30 1,000 pts
> $30 1,250 pts

Redeeming your Co-op Points is simple. Reach out to our Contact Center locally at 413.256.5500 or toll-free at 800.852.5886 or speak with any UMassFive staff member and they'll be glad to apply your Co-op Points to any qualified product or service.

Regular Fees

      Abandoned Property Processing – $30.00
Star Cashier’s Check Payable to Third Party – $5.00
Star Check Copy – $5.00     
Star Courtesy Pay – $32.00 § 
Star Foreign Item – $15.00
      Foreign Transaction (credit/debit cards)– 1% of each transaction conducted in a foreign currency
      Foreign Transaction (credit/debit cards)- 0.8% of each transaction conducted in U.S. dollars
      Inactivity Fee (after 1 year if over age 18 and balance <$500) – $5.00/month
Star Insufficient Funds – $32.00 §
      Levy – $30.00
Star Money Manager Below Minimum Balance – $10.00/month
Star Money Manager Plus Below Minimum Balance – $25.00/month
Star Money Order – $3.00
Star One-time ACH – $10.00
     On-us Check Cashing (for non-members) – $5.00/check 
Star Overdraft Protection – Share Transfer – $5.00 §†
      Pay-by-Phone Service – $10.00/use
      Pay-by-Phone Returned ACH Deposit – $32.00
Star Replacement Card – Standard Debit – $10.00/card
      Research Fee – $25.00/hour
      Returned ACH Deposit – $10.00
      Returned Check Deposit – $10.00
Star Returned Mail Fee – $3.00
      Rush Card (Debit or Credit) – $30.00
      Safe Deposit Box – Drilling and Re-Key – Actual cost
      Safe Deposit Box – Late Payment – $25.00
      Shared Branching Returned Check Deposit – $20.00 
Star Statement/Transaction Activity Copy – $2.00/page (up to 35 pages) 
      Statement Reconciliation – $25.00/hour
Star Stop Payment – ACH Debit – $32.00
Star Stop Payment – Cashier’s Check – $32.00
Star Stop Payment – Money Order – $32.00
Star Stop Payment – Personal Check – $32.00 
     Stop Payment – Bill Pay Check – $42.00 
Star Uncollected Funds – Check – $32.00
      Wire Transfer - Incoming Domestic - $10.00
      Wire Transfer - Incoming International - $15.00
      Wire Transfer – Outgoing Domestic: $20.00 
      Wire Transfer – Outgoing International involving only U.S. Dollars: $40.00 

 

 

Online Banking Fees

         Bill Pay Overnight Check – $14.95
         Bill Pay Same Day Payment – $9.95
         Bill Pay Laser Draft NSF – $32.00
         Bill Pay ACH NSF – $32.00
   Star  A2A Inbound Transfer – $1.00 (First 5 free per month)
         A2A Inbound Transfer Next Day (Loans Only) – $2.95
   Star  A2A Outbound Transfer – $1.00
         Popmoney Send <$250 3-Day – $0.75
         Popmoney Send <$250 Next Day – $0.95
         Popmoney Send $250-$999 3-Day – $0.95
         Popmoney Send $250-$999 Next Day – $1.25
         Popmoney Send $1k+ 3-Day – $1.75
         Popmoney Send $1k+ Next Day – $2.00
         Popmoney Request <$250 3-day – $0.75
         Popmoney Request $250-$999 Next Day – $1.00
         Popmoney Request $1k+ – $1.75
         Popmoney eGreeting – $0.25
         Popmoney Stop Pay – $32.00

§ The categories of transactions for which an overdraft, insufficient funds, or courtesy pay fee may be imposed are those by any of the following means: Checking Account, in-person withdrawal, ATM withdrawal, or other electronic means.

† Checks only. Opt-in required for Debit Card/Point of Sale.

Fees Effective January 03, 2022