Business Member Wire Instructions

Important Notes About Sending Wires

• UMassFive is unable to provide any information regarding the recipient of the wire transaction, including Bank Address and Routing Number. If you are unsure of the recipient's information, please contact the recipient of the Wire or their receiving bank.
• This is to be used for domestic wires only. We do not allow International remote wire transfers via our Online Banking platform.
• A $20 Domestic Wire fee will be debited from your account as a separate transaction. You will see this debited shortly after the wired funds leave your account.

Step-by-Step Directions for Sending a Wire

• Log into your Commercial Online Banking platform
• Select the ‘Wires’ Tab

• Select the account that the funds will be coming out of
• Enter the amount you are sending
• Set currency type to USD
• Select the effective date
• Click on the 'Add Recipient' box --> The form will expand with more information boxes

• Complete the recipient's information
• Complete the recipient's bank information
• Click "Review"

• Review the information you have entered carefully. If something is incorrect, click the cancel button to start over. If the information listed is correct, click on the ‘Request Wire' button. A box will pop up for you to select a notification method and enter the pin provided. You will see a green bar stating "Wire request successful. You can view your request in wires".

• Click on Wires to view your request.

• Please note that the status will continue to say submitted. Check your account to see if the funds have been debited to ensure the wire has been sent.

Note: We do not accept cancellations of wire transactions once they have been submitted.

If there is incorrect information listed on the form, you will be contacted by a representative of the Commercial Services Department via phone call. The form will be rejected, and a new form will have to be submitted with the correct information. If you are unavailable to take a phone call, a voicemail will be left requesting you call back the phone number provided.

If you have questions or concerns about this process, please contact the Commercial Team at commercialservices@umassfive.coop.

Sub User Tips

• Follow the same steps as the Member Facing Wire Procedure.
• If you are a sub-user, you will see your wire under 'Pending Wires'. This Wire will need to be approved by the Control on the Online Banking account.
• Once the Control has approved the Wire, you will see the transaction under 'Wire History' as 'Submitted'.