Digital Banking Support
Jump to:
- After Hours Password Support
- Online Banking Browser Requirements
- Online Banking Support
- Mobile Banking Support
- Video Tutorials
After Hours Password Reset Support:
The Online Banking password reset line can be used when calling UMassFive after hours, or when we are closed on the weekends and Holidays. Simply press option 3 during these times:
- Weekdays 5 p.m. to 1:00 a.m.
- Weekends and Holidays 7:00 a.m. to 1:00 a.m. (excluding Saturdays from 9:00 a.m. to noon)
Please reference the table below to view operating system platforms and browser requirements for online banking.
Online Banking Browser Requirements:
| Operating System Platform | Supported and Recommended Browsers | Allowed Browsers |
|---|---|---|
| Windows 10 |
|
|
| Windows 7 |
|
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| MAC OS X - Latest Stable |
|
This chart shows the browser/operating system combinations that are regularly tested for optimal performance with online banking. Other browser/operating system combinations, such as Firefox on a Mac, may work just fine but are not regularly tested at this time.
*Please Note: The Safari Browser (any version) for an iPad/iPhone is not listed as one of our supported or recommended browsers. For this reason, we do not recommend enrolling in online banking using Safari on an iPad/iPhone. Please consider enrolling via a computer or using Chrome on an iPad/iPhone as an alternative. Once enrolled, using online banking with Safari on an iPad/iPhone, while not regularly tested for optimal performance at this time, appears to be working just fine.
Online Banking Support
- Click here for our service prices for online banking.
- For Bill Pay issues: contact the Bill Pay Member Service team at 844-781-1967 between the hours of Mon - Fri: 8:00 a.m. - 5:00 p.m., Sat: 9:00 a.m. - noon.
- Bill Pay is supported by the Firefox & Chrome browsers.
Need further assistance? You can also call us at 413-256-5500 for support during normal business hours.
Mobile Banking Support
Mobile Deposit:
To perform a Mobile Deposit, you must have a UMassFive checking account and have our Mobile Banking App downloaded.
Once you have confirmed you have these items, please use the following instructions:
- Sign your check, and below it, write “Via Mobile Deposit”
- Log into your UMassFive Mobile Banking App.
- Click ‘Deposit’. Then click ‘Deposit Check’.
- Select checking account to deposit check into, and type in the check amount.
- Continue to follow the steps to deposit check into your checking account.
Please note that deposits made after 3 pm will be made available by 7:30 pm on the next business day.
Need further assistance? You can also call us at 413-256-5500 for support during normal business hours.
Mobile Banking Certified Device List
| Operating System | Minimum OS Version Supported | Channel Support |
|---|---|---|
| Android | Android version 9.0 |
Android Application SMS |
| iOS-iPhone | iOS version 14.0 |
iPhone Application SMS |
| All other operating systems | N/A |
SMS |
Video Tutorials
- Online Banking. UMassFive online and mobile banking offers you the convenience of access, 24 hours a day, 7 days a week.
- Mobile Banking. Wherever you are, whatever time it is, it’s easy to manage your accounts.
- My Cards. Save time and gain peace of mind knowing you can control the debit card in your wallet with the phone in your pocket.
- Bill Pay. Set up merchants to send e-bills into your online banking account automatically. Set alerts to remind yourself to pay bills on time, and even choose to expedite your payment, if needed, for participating merchants.
