Financial Wellness:

Remote Services for Everyday Convenience

In the midst of COVID-19, many have been forced to re-examine how they manage everyday tasks. UMassFive has worked diligently over the years to provide comprehensive remote services to our members, and we are grateful to be able to offer them as functional alternatives to in-person service during this time of social distancing.

If you aren’t familiar with our remote services, we offer a number of tools so members can do almost all of their banking without coming face-to-face with another person:

We offer all of the tech you’d expect, like access to cash and balances at our ATMs, a Mobile Banking App with check deposit, online and over-the-phone loan applications, and online banking so you can make transfers and pay bills.

What really sets UMassFive apart from other local institutions, however, is our ATM’s Video Teller feature.

This great remote option is available via the ATMs at our Hadley branch, and both Northampton locations. Simply touch the ATM screen prior to inserting your debit card to begin a live video session, and our Video Tellers can perform routine transactions the same way they would in person.

For those who prefer the phone, our Contact Center Representatives are also available to assist members with their banking needs. You can also send them a message via the secure email service built into our Online Banking Message Center. It is our hope that experiencing how easy it is to do your routine banking remotely will inspire more members to take advantage of these convenient offerings.

We’re always looking for new tools and technology that we can introduce to improve your experience and keep your accounts secure. To best keep yourself in the loop about new services as they are introduced, members should update their email address on file with the Credit Union.

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