Our Hadley Branch remains closed as repairs continue. An exact reopening date is not yet available. The drive-up Smart ATM remains open for deposits and loan payments, but please use caution as traffic patterns may shift during construction. Check our website or social media next week for updates. All other branches remain open as usual. Access your accounts anytime through online and mobile banking.
SMART Employees 2022 V1
Brittany Ward
were nominated and selected by their co-workers to be this edition's SMART employees for the Third Quarter 2021.
SMART is the Credit Union’s quality service motto. It stands for “Sharp, Motivated, Aware, Responsible, Team-Player.”
Brittany Ward has been with UMassFive for seven years, beginning in January 2015. She began her career here as a Member Service Specialist before becoming the Retail Training Specialist for our branches, before serving as the Manager of the Video Teller Department. Most recently, as of January 1, she has been promoted again to Manager of our Hadley Branch!
Here is what UMassFive employees have to say about Brittany:
“[Brittany] has helped me so much since I started working here and works so hard. She does an amazing job managing her team members. She is always ready to help; whether it's with trainings, questions within her department, instant messages from other employees, or tracking down information for retail staff. Although she almost always has a full plate, her door is always open! I believe she embodies all the SMART qualities and so very much more!”
Congratulations to Brittany for this well-deserved award! We are fortunate to have such dedicated employees.