Our Hadley Branch will remain closed through the week of October 19, due to ongoing water and plumbing issues. The drive-up Smart ATM remains open for your convenience, and includes the ability to deposit funds and make loan payments. All other branches remain open as usual during normal business hours. Access your accounts anytime through online and mobile banking.
SMART Employee 2022 V2
Allison Lam
was nominated and selected by her co-workers to be this edition's SMART employee for the First Quarter of 2022.
SMART is the Credit Union’s quality service motto. It stands for “Sharp, Motivated, Aware, Responsible, Team-Player.”
Allison joined UMassFive in November 2020 as a Contact Center Representative. She transferred to her current role as an Electronic Services Specialist in October 2021 and has been shining there since!
Here is what everyone has to say about Allison: “Allison has been nothing short of fantastic working for Electronic Services. She embodies every level of a UMassFive Smart Employee on a daily basis, and clearly has a personal ambition to provide top level support to everyone she works with. I have had the pleasure of working with Allison on the project side, and she makes a great teammate. You rock, Allison!” “Allison has taken on the Small Business Online Banking project testing with unabashed curiosity, questioning how the process works and ways to improve it. While doing this, her workload increased as Electronic Services became short-staffed. She has taken on these tasks with her typical ease and positive attitude.”