Our Hadley Branch remains closed as repairs continue. An exact reopening date is not yet available. The drive-up Smart ATM remains open for deposits and loan payments, but please use caution as traffic patterns may shift during construction. Check our website or social media next week for updates. All other branches remain open as usual. Access your accounts anytime through online and mobile banking.
Newsletter 2023 V3 Article - UMassFive Launches Compass: Financial Pathways
Meaningful conversations with our members to understand the root of their financial needs have always been a part of the personalized service here at UMassFive. Embodying this spirit to empower our members, we are proud to introduce our new Compass program.
So what is Compass?
Compass is a new program at UMassFive where exceptional staff are offered the opportunity to earn their Certified Credit Union Financial Counselor designation through their enrollment in the Credit Union National Association’s Financial Counseling Certification Program (CUNA FiCEP). Once staff members have completed this in-depth program, they become members of our Compass team of “Money Guides”. The idea behind this certification sprang from an awareness that many of our members are interested in this sort of personalized guidance for a myriad of reasons, and have asked questions that fall somewhere in-between formal financial coaching with debt management services, and the Financial and Investment Services provided by our CFS* Financial Advisors.
Whether you’re uncertain if a loan or a credit card makes the most sense for your future plans; you want to discuss which savings account is going to help earn you a better yield for your goals; you’re just starting out, and want to understand the best way to manage your money and build up your credit score; or you’re finding more of your regular spending is ending up on your credit card and want to know some debt reduction options, our Money Guides are available to help you make informed financial decisions.