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UMassFive Announces New Cash Management Specialist

January 19, 2023 - News

UMassFive is excited to announce Shelby Downey in her role as Cash Management Specialist, as part of the Credit Union’s growing Commercial Services team.

Shelby started her career at UMassFive in 2020 as a Member Service Specialist at the Credit Union’s Hadley Branch, eventually becoming a Lead Member Service Specialist in the Northampton Branch. Within her new position, Shelby will be responsible for supporting the Commercial Services team in building out a suite of cash management products, along with developing business community awareness.

“I am thrilled for this opportunity to continue serving our membership. Being a Pioneer Valley native, I have a personal investment in the success of our community. Growing up helping my family run their small business made me more aware of how special our area is, and my years in Retail exposed me to the intimate needs of our members. The UMassFive difference always puts the interests of our members first, and in joining the Commercial Services team, I get to be directly involved in how our local organizations want to do business,” stated Downey.

When Shelby is not out and about engaging with local businesses, she enjoys reading, traveling, and spending time with her family.

Shelby Downey


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